Terms and Conditions

• Payment Methods and Ordering
• Placing An Order
• Sales Tax
• Payment Methods
• Shipping Information
• Cancellations / Returns / Damages
• Credit Card Charges
• Price Changes
• Venue
• Disclaimer

Please keep the following in mind when ordering:

• We accept Visa, Master Card and American Express and Company Checks (drawn on a US Bank in US dollars). We also accept purchase orders under certain terms; see below. No C.O.D.’s.

• All WIUSA.com products are priced in U.S. dollars.

• All customer information is kept private, credit card transactions are processed in our office, not online, to help assure the protection of your information. We do not provide any information to third parties, except that required to process your order.

• These products are not impulse purchases, and require planning and thought. Order carefully as most items are not returnable.

• You must agree to our Sales Terms and Conditions or we cannot accept your order.

• WIUSA.com and WI Contract are divisions of Wallcovering Industries, Inc., and as such all Invoices, credit card charges, and other documentation may show WIUSA.com or Wallcovering Industries, Inc. as the name.

You may place an order using one of the following four methods:

1. ONLINE

   • Use our Online Order Form.

2. By fax to 214-631-4654 with Visa, Master Card or American Express.

   • Download, print and complete the PDF Order Form and fax to us.

   • From your desktop, download and complete the Word Order Form and fax to us.

3. You may also order by calling our WIUSA.com Customer Service Team at 800-527-9014, M - F 8:30 am to 5:00 pm Central.

4. To place an order with a Company Check, complete the PDF Order Form or  the Word Order Form print it and mail it, with the Company Check, to WIUSA.com, Attn.: Order Department, P. O. Box 571249, Dallas, TX 75357. Orders will be processed once the check clears the bank. For any questions call us.

5. In the event a Purchase Order is necessary to place an order, please read and follow these instructions below:

   • We will only accept purchase orders from U.S. federal, state, local government agencies, or schools, with approved credit. All purchase orders are subject to our credit department approval. All purchase orders must be signed and show terms Due Upon Receipt. Late charge is $ 25.00 + 1.5% per month interest.

   • There is a $100 minimum per purchase order.

   • All products ordered will only be shipped to U.S. destinations.

   • Payment terms are Due Upon Receipt, once a signed and completed Credit Application is approved.

   • We do not accept purchase orders or P.O. numbers via telephone, or purchase requisitions forms.

   • We do not accept Purchase Orders with conditions relating to the transfer of liability for delayed delivery or product suitability or freight damage.

   • We will only accept your purchase order if you agree to the above terms. If you have any questions please contact our WIUSA.com Customer Service team at 800.527.9014.

WIUSA.com, WI Contract and Wallcovering Industries, Inc. reserve the right to cancel any sale without incurring any liability.

We only accept credit cards offered by: American Express, Visa and Master Card.

We here at WIUSA.com will only accept your credit card information by phone or fax for your secure ordering. Your credit card is charged at the time of order, for Stock Order and back order production items, so the process can proceed. Your credit card data is destroyed upon your order completion.

Prices: All prices are FOB ship point. All shipping charges are the responsibility of the customer.  We can E-mail you back the exact or estimated ship charges, based on the information provided.  Remember UPS and Truck freight charges are higher for residential delivery. This is the UPS and Freight carriers policy. We normally do not give freight estimate charges on the phone, as it just bogs us down. We will get the data back to you ASAP. Note any extra delivery charges incurred due to incorrect or different delivery info we are charged, will be passed on to the customer.

Overseas and Export orders must be Prepaid and sent to the customer’s USA exporting broker.  Contact us for export prices based on quantity only. Normally a $5,000.00 USD minimum.

Cancellations:  Please order correctly and accurately as most of the Visual Display and Visual Communication Products products are custom made to order. They are not cancelable or returnable. Customs of course are not cancelable.  Any questions contact us.

Returns: Please read all notes regarding your product of interest.  All Marker and Chalk Boards, Bulletin Boards, Combination Units, Directory Boards, Casework, Map Rails, Writing Walls, Conference Cabinets are not returnable as they are finished or produced to fill your order.  Most items are not returnable, as they are considered custom to your order requirements.  We do not accept returns without prior written approval, and a Return Authorization (RA) Number. If accepted a minimum 30% restock charge, plus prepaid return freight. Product must be returned in the original box and arrive back in ideal sellable condition. NO RETURN ON ANY PRODUCT AFTER 10 DAYS OF DELIVERY. Customer is responsible for all shipping charges, packaging and arrange for the return freight method. Unauthorized returns will be REFUSED.

Placement of order constitutes acceptance of all sell policies.

Defective Product: If product is claimed to be defective, it must be returned for inspection before any refund is given. Our mill quality control department will be sole judge. The customer is responsible for the return process at their expense until inspection is completed. If a replacement is required, it will be sent the same method as the original order, either UPS Ground or Truck Freight.   This will be a new order, new charge, any credit will be issued upon completion of the inspection of the prior order.  We do not ship Visual Display or Visual Communications products air freight for any reason.

Damaged Shipments: No matter how well we protect orders, mishaps in transit do occur. Resolving these issues requires the cooperation of all parties. All shipping / freight damage in transit claims must be made against the carrier and are the responsibility of the consignee (customer) to file the claim, cooperate with the carrier and follow up with the carrier to secure final settlement of the claim.

Inspect all shipments upon arrival. Even if the package / box / crate arrives only slightly damaged, it is imperative that you note or request the driver to note that the Shipment is Damaged prior to signing for delivery. Do not sign a clear receipt for damaged or missing packages or there will be no basis for a claim and no credit will be given.

• Even if the driver acknowledges the damages in writing, you must request an exception / claim number from the driver or carrier and retain the merchandise and all packing materials including the box, at the address where the package was shipped to until the carrier has authorized you to move it to a new location.

• In case of concealed damage, damage that is not apparent until the package is opened, you must contact the carrier within 5 days of receipt of the package and request an inspection be made. Keep in mind that just like a visible damage claim you must request an exception / claim number from the carrier and retain the merchandise and all packing materials including the box, at the address where the package was shipped to until the carrier has authorized you to move it to a new location

• If an order arrives damaged or incomplete, please notify us immediately.  Although we cannot be responsible for the actual filing of claims on the carrier or accept liability for non-collectable shipping / freight claims, we can provide assistance with filing the claim. Time matters, since most carriers only allow 5 business days from date of delivery to file claims. Do not throw anything away until final resolution of the shipping / freight claim.

WIUSA.com , CurvCork.com, Curvwood.com and WI Contract are departments / divisions of Wallcovering Industries, Inc., and as such all Invoices, credit card charges, and other documentation may show Wallcovering Industries, Inc. as the primary name or Seller on transaction statements.

All items offered by WIUSA.com are sold at the most current prices available and are subject to change without notice. We sincerely appreciate your business. WIUSA.com, CurvCork.com, WI Contract and Wallcovering Industries, Inc. reserve the right to cancel any sale without incurring any liability.  Quick Ship programs may have quantity limits and price changes without notice.

The laws of the State of Texas and Dallas County, Texas shall govern Wallcovering Industries, Inc. and its divisions WIUSA.com and WI Contract and sales invoices. Venue for any legal action relating to such sales invoices shall be Dallas County, Dallas, Texas.

All products we sell are on a wholesale / direct basis. Any installation suggestions are intended for use by persons having professional skills. Since seller has no control over the use or application of the products, no warranty is express or implied by WIUSA.com or Wallcovering Industries, Inc. Each product is intended for interior use in climate controlled conditions.  Customer assumes all responsibility and liability for use and results of material purchased under this agreement. Seller makes no other warranty, expressed or implied, excepted as stated herein. Sellers’s liability is limited to the purchase price of material and/or merchandise proved defected, upon inspection by our quality control department. Further, NO credit or claim for material returned to Seller will be allowed until such return has had prior written approval. Terms for return of merchandise will be stated when written approval is sent. Seller will not accept any claims for adjustment under its sell policy or any requests for return of material after ten (10) days following receipt of material. Since we have no control over the end use of these products, the job site conditions, the skill of the installer or installation, suitability of use of the products or maintenance of these products.  NO warranty is expressed or implied by WIUSA.com or Wallcovering Industries, Inc.  See individual manufacturer's warranties for the specific product purchased.